End User Agreement
Effective Date: March 2026 Version: 1.0
This End User Agreement (“Agreement”) is between Human Renaissance Corporation (“Provider,” “we,” “us,” or “our”) and the entity or individual placing an Order for the Lens product (“Customer,” “you,” or “your”).
Lens is a Project Portfolio Management tool for Jira Cloud offered through the Atlassian Marketplace. This Agreement governs your use of Lens, including any cloud-hosted features, installed components, documentation and related support.
By placing an Order or installing Lens, you agree to the terms of this Agreement. If you are entering into this Agreement on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
1. Definitions
Section titled “1. Definitions”“Cloud Service” means the cloud-hosted components of Lens, accessed through Jira Cloud.
“Confidential Information” means information disclosed by one party to the other under this Agreement that is identified as confidential or proprietary, or that should be reasonably understood as such due to its nature and the circumstances of disclosure. Provider’s Confidential Information includes technical and performance information about Lens. Customer’s Confidential Information includes Customer Data.
“Customer Data” means any data, content or materials that Customer or its Users submit to Lens, including data from Jira or third-party integrations.
“Documentation” means the standard usage documentation for Lens as published by Provider, including help articles, guides and in-product descriptions. Documentation is included in the definition of “Product.”
“Force Majeure” means an unforeseen event beyond a party’s reasonable control, such as a strike, blockade, war, pandemic, act of terrorism, riot, third-party internet or utility failure, refusal of government license or natural disaster, where the affected party takes reasonable and customary measures to avoid or mitigate the event’s effects.
“High-Risk Activities” means activities where use or failure of Lens could lead to death, personal injury or environmental damage, including life support systems, emergency services, nuclear facilities, autonomous vehicles or air traffic control.
“Laws” means all laws, regulations, rules, court orders or other binding requirements of a government authority that apply to a party.
“Lens” or “Product” means the Lens software, cloud service, installed components and Documentation, as described in the Atlassian Marketplace listing.
“Order” means an order by Customer for a Subscription, entered through the Atlassian Marketplace.
“Permitted Use” means use of Lens in accordance with the applicable Subscription, any use restrictions and the Documentation.
“Professional Services” means training, migration or other professional services that Provider furnishes to Customer related to Lens.
“Sensitive Data” means (a) patient, medical or other protected health information regulated by HIPAA, (b) credit, debit, bank account or other financial account numbers, (c) social security numbers, driver’s license numbers or other government ID numbers, and (d) special categories of data enumerated in European Union Regulation 2016/679, Article 9(1) or any successor legislation.
“Subscription” means the right for Customer to access Lens and any related support as described in the Marketplace listing and the applicable Order.
“Subscription Term” means the term for a Subscription as identified in the Order.
“Third-Party Platform” means any product, add-on or platform not provided by Provider that Customer uses with Lens, including Jira Cloud and other Atlassian products.
“Trials and Betas” means access to Lens on a free or trial basis, or to particular features designated by Provider as “beta” or “early access.”
“Usage Data” means Provider’s technical logs, data and learnings about Customer’s use of Lens, excluding Customer Data.
“User” means anyone that Customer allows to use its accounts for Lens, including employees, advisors and contractors of Customer.
“Virus” means viruses, malicious code or similar harmful materials.
2. Using Lens
Section titled “2. Using Lens”2.1. Cloud Service. Subject to this Agreement, Customer may use Lens for its own business purposes in accordance with the Permitted Use.
2.2. Installed Components. Subject to this Agreement, Customer may install, copy and use any installed components of Lens for its own business purposes in accordance with the Permitted Use.
2.3. Users. Customer may permit Users to use Lens on its behalf. Customer is responsible for provisioning and managing its User accounts, for its Users’ actions through Lens and for their compliance with this Agreement. Customer will ensure that Users keep their login credentials confidential and will promptly notify Provider upon learning of any compromise of User accounts or credentials.
3. Customer Data
Section titled “3. Customer Data”3.1. Use of Customer Data. Provider will access and use Customer Data solely to provide and maintain Lens, support and Professional Services under this Agreement. This includes sharing Customer Data as Customer directs through Lens, but Provider will not otherwise disclose Customer Data to third parties except as permitted in this Agreement.
3.2. Security. Provider will use appropriate technical and organizational measures designed to prevent unauthorized access, use, alteration or disclosure of Customer Data.
3.3. Usage Data. Provider may collect Usage Data and use it to operate, improve and support Lens and for other lawful business purposes, including benchmarking and reports. However, Provider will not disclose Usage Data externally unless it is (a) de-identified so that it does not identify Customer, its Users or any other person and (b) aggregated with data across other customers.
4. Compliance with Laws
Section titled “4. Compliance with Laws”Each party will comply with all Laws that apply to its performance under this Agreement.
5. Support
Section titled “5. Support”Provider will provide support for Lens as described in the Documentation and the Atlassian Marketplace listing.
6. Warranties
Section titled “6. Warranties”6.1. Mutual Warranties. Each party represents and warrants that (a) it has the legal power and authority to enter into this Agreement, and (b) it will use industry-standard measures to avoid introducing Viruses into Lens.
6.2. Performance Warranty.
(a) Scope. Provider warrants that Lens will perform materially as described in the Documentation and that Provider will not materially decrease overall functionality during the Subscription Term.
(b) Claim Report. Customer must report a breach of warranty in reasonable detail within 30 days after discovering the issue.
(c) Remedy. Within 30 days of receiving a verified claim, Provider will use reasonable efforts to correct the issue or provide a reasonable workaround. If Provider fails to do so, either party may terminate the Subscription as it relates to the nonconforming Product and Provider will refund to Customer any prepaid, unused fees for the terminated portion of the Subscription Term.
(d) Exclusive Remedy. The procedures set forth in this Section 6.2 are Customer’s exclusive remedies and Provider’s sole liability for breach of the Performance Warranty.
6.3. Disclaimers. EXCEPT AS EXPRESSLY SET OUT IN THIS AGREEMENT, EACH PARTY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Provider’s warranties do not apply to issues arising from Third-Party Platforms or misuse or unauthorized modifications of Lens. These disclaimers apply to the full extent permitted by Law.
7. Usage Rules
Section titled “7. Usage Rules”7.1. Compliance. Customer (a) will comply with the Atlassian Marketplace policies and (b) represents and warrants that it has all rights necessary to use Customer Data with Lens and grant Provider the rights to Customer Data specified in this Agreement, without violating third-party intellectual property, privacy or other rights. Between the parties, Customer is responsible for the content and accuracy of Customer Data.
7.2. High-Risk Activities and Sensitive Data. Customer (a) will not use Lens for High-Risk Activities, (b) will not submit Sensitive Data to Lens, and (c) acknowledges that Lens is not designed for (and Provider has no liability for) use prohibited in this Section 7.2.
7.3. Restrictions. Customer will not, directly or indirectly, and will not permit anyone else to: (a) sell, sublicense, distribute or rent Lens (in whole or part), grant non-Users access to Lens, or make Lens available through a hosted or managed service, service bureau, time-sharing or comparable commercial arrangement, (b) use, copy, display or distribute Lens for any purpose not expressly permitted by this Agreement, (c) reverse engineer, decompile, translate, disassemble or otherwise attempt to derive the source code of Lens, except where such restrictions are prohibited by Laws and then only upon advance notice to Provider, (d) extract, reproduce or download any portion of the underlying code of Lens, or adapt, modify, combine with other software or services, or create derivative works based on any part of Lens, (e) tamper with, remove, conceal or otherwise interfere with any copyright, trademark or other proprietary notice displayed in or embedded within Lens, (f) perform security or vulnerability testing against Lens, introduce any Virus, carry out any denial of service attack, or deploy any code or process intended to disrupt, degrade or damage Lens, (g) bypass or circumvent any access controls applicable to Lens, or interfere with its normal operation, (h) use Lens in a manner that infringes the rights of any third party — including intellectual property, privacy or publicity rights — or that violates any applicable Laws or any individual’s privacy, (i) produce, publish or distribute benchmarks, performance analyses or similar evaluations of Lens, (j) use Lens or any output it generates — including reports — as the basis for developing programs, content or other works, or for producing products or delivering services, on behalf of third parties, (k) use Lens to build a product or service that competes with Lens, or (l) upload or download any software, data or other materials except as expressly authorized under this Agreement. Customer will promptly notify Provider if it becomes aware of any complaints or objections relating to Customer’s use of Lens.
8. Third-Party Platforms
Section titled “8. Third-Party Platforms”To the extent offered by Provider, Customer may choose to enable integrations or exchange Customer Data with Third-Party Platforms. Customer’s use of a Third-Party Platform is governed by its agreement with the relevant provider, not this Agreement. Provider is not responsible for Third-Party Platforms or how their providers use Customer Data.
9. Professional Services
Section titled “9. Professional Services”Provider will perform Professional Services as described in a Statement of Work. Customer will give Provider timely access to materials reasonably needed for Professional Services. Customer may use deliverables furnished as part of Professional Services only in connection with Customer’s authorized use of Lens under this Agreement.
10. Fees
Section titled “10. Fees”Fees will be as stated in the Order. Payment terms are as set forth in the Order or the terms of the Atlassian Marketplace.
11. Suspension
Section titled “11. Suspension”Provider may suspend Customer’s access to Lens due to a Suspension Event, but where practicable will give Customer prior notice so that Customer may seek to resolve the issue and avoid suspension. Provider is not required to give prior notice in exigent circumstances or to avoid material harm or violation of Law. Once the Suspension Event is resolved, Provider will promptly restore Customer’s access.
“Suspension Event” means (a) Customer’s account is 30 days or more overdue, (b) Customer is in breach of Section 7 (Usage Rules) or (c) Customer’s use of Lens risks material harm to Lens or others.
12. Term and Termination
Section titled “12. Term and Termination”12.1. Subscription Terms. Each Subscription Term will last for an initial 12-month period unless the Order states otherwise.
12.2. Term of Agreement. This Agreement starts on the Effective Date and continues until the end of all Subscription Terms, unless sooner terminated. If no Subscription is in effect, either party may terminate this Agreement for any or no reason with notice to the other party.
12.3. Termination. Either party may terminate this Agreement (including all Subscriptions) if the other party (a) fails to cure a material breach of this Agreement within 30 days after notice, (b) ceases operation without a successor, or (c) seeks protection under a bankruptcy, receivership, trust deed, creditors’ arrangement, composition or comparable proceeding, or if such a proceeding is instituted against that party and not dismissed within 60 days.
12.4. Data Export and Deletion.
(a) During a Subscription Term, Customer may export Customer Data from Lens as described in the Documentation.
(b) After termination or expiration of this Agreement, within 60 days of request, Provider will delete Customer Data and each party will delete any Confidential Information of the other in its possession or control.
(c) The recipient may retain Customer Data or Confidential Information in accordance with its standard backup or record retention policies or as required by Law, subject to the security and confidentiality obligations in this Agreement.
12.5. Effect of Termination.
(a) Customer’s right to use Lens, support and Professional Services will cease upon any termination or expiration of this Agreement.
(b) The following Sections will survive termination or expiration: 3.3 (Usage Data), 6.3 (Disclaimers), 7 (Usage Rules), 12.4 (Data Export and Deletion), 12.5 (Effect of Termination), 13 (Intellectual Property), 14 (Limitations of Liability), 15 (Indemnification), 16 (Confidentiality) and 17 (General Terms).
(c) Except where an exclusive remedy is provided, exercising a remedy under this Agreement, including termination, does not limit other remedies a party may have.
13. Intellectual Property
Section titled “13. Intellectual Property”13.1. Reserved Rights. Neither party grants the other any rights or licenses not expressly set out in this Agreement. Except for Provider’s express rights in this Agreement, as between the parties, Customer retains all intellectual property and other rights in Customer Data. Except for Customer’s express rights in this Agreement, as between the parties, Provider and its licensors retain all intellectual property and other rights in Lens, Professional Services deliverables and related technology.
13.2. Feedback. If Customer gives Provider feedback regarding improvement or operation of Lens, Provider may use the feedback without restriction or obligation. All feedback is provided “AS IS” and Provider will not publicly identify Customer as the source of feedback without Customer’s permission.
14. Limitations of Liability
Section titled “14. Limitations of Liability”14.1. General Cap. EACH PARTY’S ENTIRE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO PROVIDER UNDER THIS AGREEMENT IN THE 12 MONTHS IMMEDIATELY PRECEDING THE FIRST INCIDENT GIVING RISE TO LIABILITY (THE “GENERAL CAP”).
14.2. Consequential Damages Waiver. NEITHER PARTY WILL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR INDIRECT, SPECIAL, INCIDENTAL, RELIANCE OR CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF USE, LOST PROFITS OR INTERRUPTION OF BUSINESS, EVEN IF INFORMED OF THEIR POSSIBILITY IN ADVANCE.
14.3. Exceptions. Sections 14.1 and 14.2 will not apply to (a) the indemnifying party’s obligations under Section 15 (Indemnification), (b) either party’s infringement or misappropriation of the other party’s intellectual property rights, (c) any breach of Section 16 (Confidentiality), excluding breaches related to Customer Data, or (d) liabilities that cannot be limited by Law. For Provider’s breach of Section 3.2 (Security), each party’s entire liability will not exceed three times (3x) the General Cap.
14.4. Nature of Claims. The waivers and limitations in this Section 14 apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise and will survive and apply even if any limited remedy in this Agreement fails of its essential purpose.
15. Indemnification
Section titled “15. Indemnification”15.1. Indemnification by Provider. Provider, at its own cost, will defend Customer from and against any third-party claim that Lens, when used by Customer as authorized in this Agreement, infringes or misappropriates a third party’s intellectual property rights, and will indemnify and hold harmless Customer from and against any damages or costs awarded against Customer (including reasonable attorneys’ fees) or agreed in settlement by Provider resulting from such claims.
15.2. Indemnification by Customer. Customer, at its own cost, will defend Provider from and against any third-party claim arising from Customer’s breach or alleged breach of Section 7.1 (Compliance) or 7.2 (High-Risk Activities and Sensitive Data), and will indemnify and hold harmless Provider from and against any damages or costs awarded against Provider (including reasonable attorneys’ fees) or agreed in settlement by Customer resulting from such claims.
15.3. Procedures. The indemnifying party’s obligations are subject to receiving from the indemnified party: (a) prompt notice of the claim, (b) the exclusive right to control the claim’s investigation, defense and settlement, and (c) reasonable cooperation at the indemnifying party’s expense. The indemnifying party may not settle a claim without the indemnified party’s prior approval if settlement would require the indemnified party to admit fault or take or refrain from taking any action (except regarding use of Lens when Provider is the indemnifying party). The indemnified party may participate in a claim with its own counsel at its own expense.
15.4. Mitigation. In response to an infringement or misappropriation claim, if required by settlement or injunction or as Provider determines necessary to avoid material liability, Provider may: (a) procure rights for Customer’s continued use of Lens, (b) replace or modify the allegedly infringing portion of Lens to avoid infringement without reducing overall functionality, or (c) terminate the affected Subscription and refund to Customer any prepaid, unused fees for the terminated portion of the Subscription Term.
15.5. Exceptions. Provider’s indemnification obligations do not apply to claims resulting from (a) modification or unauthorized use of Lens, (b) use of Lens in combination with items not provided by Provider, including Third-Party Platforms, or (c) use of a version other than the most recent release if Provider made available a newer release that would avoid infringement.
15.6. Exclusive Remedy. This Section 15 sets out the indemnified party’s exclusive remedy and the indemnifying party’s sole liability regarding third-party claims of intellectual property infringement or misappropriation covered by this Section 15.
16. Confidentiality
Section titled “16. Confidentiality”16.1. Use and Protection. As recipient, each party will (a) use Confidential Information only to fulfill its obligations and exercise its rights under this Agreement, (b) not disclose Confidential Information to third parties without the discloser’s prior approval, except as permitted in this Agreement, and (c) protect Confidential Information using at least the same precautions recipient uses for its own similar information and no less than a reasonable standard of care.
16.2. Permitted Disclosures.
(a) The recipient may disclose Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know, provided it remains responsible for their compliance with this Section 16 and they are bound to confidentiality obligations no less protective than this Section 16.
(b) The recipient may disclose Confidential Information to the extent required by Law. If permitted by Law, the recipient will give the discloser reasonable advance notice of the required disclosure and reasonably cooperate, at the discloser’s expense, to obtain confidential treatment.
16.3. Exclusions. These confidentiality obligations do not apply to information that the recipient can document (a) is or becomes public knowledge through no fault of the recipient, (b) it rightfully knew or possessed without confidentiality restrictions prior to receipt from the discloser, (c) it rightfully received from a third party without confidentiality restrictions, or (d) it independently developed without using or referencing Confidential Information.
16.4. Remedies. Breach of this Section 16 may cause substantial harm for which monetary damages are an insufficient remedy. Upon a breach, the discloser is entitled to seek appropriate equitable relief, including an injunction, in addition to other remedies.
17. General Terms
Section titled “17. General Terms”17.1. Assignment. Neither party may assign this Agreement without the prior consent of the other party, except that either party may assign this Agreement with notice to the other party in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of its assets or voting securities. Any non-permitted assignment is void.
17.2. Governing Law and Courts. This Agreement is governed by the laws of the State of California, without reference to conflict of law rules. The parties will adjudicate any action arising out of or relating to this Agreement in the federal and state courts located in San Francisco, California, and each party consents to the exclusive jurisdiction and venue of those courts.
17.3. Notices. Notices under this Agreement must be in writing and will be deemed given: (a) upon receipt if by personal delivery, (b) upon receipt if by certified or registered U.S. mail (return receipt requested), (c) one day after dispatch if by a commercial overnight delivery service, or (d) upon delivery if by email. Provider may also send operational notices through Lens.
17.4. Entire Agreement. This Agreement is the parties’ entire agreement regarding its subject matter and supersedes any prior or contemporaneous agreements. Headings are for convenience only and “including” and similar terms are to be construed without limitation. Terms in purchase orders used by Customer will not amend or modify this Agreement.
17.5. Amendments. Any amendments to this Agreement must be in writing and signed by each party’s authorized representatives.
17.6. Waivers and Severability. Waivers must be signed by the waiving party’s authorized representative and cannot be implied from conduct. If any provision of this Agreement is held invalid, illegal or unenforceable, it will be limited to the minimum extent necessary so the rest of this Agreement remains in effect.
17.7. Force Majeure. Neither party is liable for a delay or failure to perform this Agreement due to a Force Majeure. If a Force Majeure materially adversely affects Lens for 15 or more consecutive days, either party may terminate the affected Subscription upon notice to the other and Provider will refund any prepaid, unused fees for the terminated portion of the Subscription Term. This Section does not limit Customer’s obligations to pay fees owed.
17.8. Subcontractors. Provider may use subcontractors and permit them to exercise Provider’s rights, but Provider remains responsible for their compliance with this Agreement and for Provider’s overall performance.
17.9. Independent Contractors. The parties are independent contractors, not agents, partners or joint venturers.
17.10. No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.
17.11. Open Source. Lens may include third-party open source software as listed in the Documentation or by Provider upon request. Customer’s license to use any open source software will be the applicable open source license, not the license to Lens in this Agreement, to the extent required by such open source license.
17.12. Export. Each party (a) will comply with all export and import Laws in performing this Agreement and (b) represents and warrants that it is not listed on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country subject to a U.S. government embargo or designated by the U.S. government as a “terrorist-supporting” country. Customer will not submit to Lens any data controlled under the U.S. International Traffic in Arms Regulations.
17.13. Government Rights. To the extent applicable, Lens is “commercial computer software” or a “commercial item” for purposes of FAR 12.212 and DFARS 227.7202. Use, reproduction, release, modification, disclosure or transfer of Lens is governed solely by the terms of this Agreement, and all other use is prohibited.
18. Trials and Betas
Section titled “18. Trials and Betas”Use of Trials and Betas is permitted only for Customer’s internal evaluation during the period designated in the Order (or if not designated, 30 days). Either party may terminate Customer’s use of Trials and Betas at any time for any reason. Trials and Betas may be inoperable, incomplete or include features never released. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, PROVIDER OFFERS NO WARRANTY, INDEMNITY, SLA OR SUPPORT FOR TRIALS AND BETAS AND ITS LIABILITY FOR TRIALS AND BETAS WILL NOT EXCEED US$1,000.
19. Publicity and Customer References
Section titled “19. Publicity and Customer References”19.1. Customer Reference. Customer agrees that Provider may identify Customer by name and logo as a user of Lens in customer lists, marketing materials, case studies, press releases, website content, investor presentations and other promotional materials. This right begins upon Customer’s first Order and continues for the duration of this Agreement and for 12 months following its termination or expiration.
19.2. Logo Usage. Provider may use Customer’s name, trademarks and logos solely for the purposes described in Section 19.1 and in accordance with any trademark usage guidelines Customer makes available. Provider will not alter Customer’s logos except to resize them proportionally.
19.3. Opt-Out. Customer may revoke the rights granted in this Section 19 at any time by sending written notice to Provider. Provider will remove Customer’s name and logo from its marketing materials within 30 days of receiving such notice, except from materials already printed or distributed prior to the notice.
19.4. Other Publicity. Except as set forth in this Section 19, neither party may publicly announce this Agreement without the other party’s prior approval or except as required by Law.
20. Contact
Section titled “20. Contact”Human Renaissance Corporation Email: [email protected] Website: https://foundationforjira.com
Based on the Bonterms Standard End User Agreement (Version 1.0). Licensed under CC BY ND.